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* 30 Day Satisfaction Guarantee
If for any reason you are unhappy with your purchase, you may return it for an exchange or a credit towards other products within 30 Days. In order to help keep our products in high quality, we do not issue any refunds. Once an order is placed, it is not subject to cancellation. Defective items can be exchanged within 30 days, and Customers are responsible for shipping charges and handling. Exchanged items must be in new condition with all manuals, and accessories; otherwise, 25% restocking fee will apply. To obtain a RMA number, please feel free to call our toll free number (800)355-0895. No returns will be accepted without a valid RMA number.


* Full Warranty Included on All Items
We guarantee all our products to be free of defects in workmanship and materail for 1 year after sale to customer. We will replace or repair, at our option providing there is no evidence of customer misuse , or alteration.


* Toll Free Lifetime Technical Support
If you ever have a problem or a question regarding our products, please call our toll free(800) 355-0895 to speak with our technical support experts. Or, you can find out the solution in the below section. This service is fREE as long as you own our products.
           
   
   
Frequently Asked Question    
Choosing Camera
  1. Why should I go with CCTV (Closed Circuit Television)?
  2. Should I choose a Black and White camera or a Color camera?
  3. What are the benefits of the Dome camera?
  4. What is so great about the World's Smallest Camera?
Wireless Camera
  1. What is included in a wireless camera system?
  2. How do wireless cameras record?
  3. What is the penetration ability of the signal through walls/ceilings/objects?
  4. How many wireless cameras can be used at the same time?
  5. Can a system run on battery power?
  6. Can a wired camera be converted to a wireless system?
Wired Camera
  1. Should I use wireless or wired camera system?
  2. Can a system run on battery power?
  3. What other equipment do I need?
Multiplexer and Quad Processor
  1. What is Quad Processor?
  2. What is Multiplexer?
VCRs
  1. What is the difference between a normal VCR and a security VCR?
  2. When should you consider using a security VCR?
DVR System
  1. What is DVR?
  2. How do your DVR Cards compare to other cards?
  3. What is a key distinction between your DVR products and competitive products?
  4. What are the benefits of having a DVR system?
  5. Does it use videotapes?

Can't find here? Please feel free to contact us sales@espymall.com

Choosing Camera

Q: Why should I choose CCTV (Closed Circuit Television)?
A: Retailers use CCTV for monitoring shoplifters and dishonest employees, to compile evidence against bogus accident claims, and monitoring merchandising displays in stores that may be hundreds of miles away. Manufacturers, governments, hospitals, Business and universities use CCTV to identify visitors and employees, to monitor hazardous work areas, to thwart theft, and to ensure the security of premises and parking facilities. Options and opportunities for surveillance are unlimited.
Q: Should I choose a B/W camera or a Color camera?
A: Black and White is good for low light conditions, but Color gives a more "real" look. In fact, B/W cameras have higher resolution than Color Camera. Your personal needs need to be evaluated before you make your decision.
Q: What are the benefits of the Dome camera?
A: Dome cameras are widely used in department stores and other locations where aesthetics are a priority. There are 3 major reason why using Dome cameras: 1) it is virtually impossible to tell where the camera is pointed, which makes it difficult for would-be camera avoiders to stay out of the camera's view range; 2)domes that are equipped with a camera, lens, and PTZ can be augmented with dummy cameras; 3) the internal components are concealed in a nice clean shell.
Q: What is so great about the World's Smallest Camera?
A: This camera can be used to covertly film people without them knowing. The size is so small that it can fit into closed palms to make it virtually undetectable. The picture quality of these cameras is excellent, just as good as a camcorder.
Wireless Camera
Q: What is included in a wireless camera system?
A: Our standard system with 700' range includes a variety of features:
4-channel 2.4 GHz stereo receiver with 3db omni-directional antenna
6' video cable with RCA connectors
1-year parts and labor warranty
Q: How do wireless cameras record?
A: In a wireless system, the camera/transmitter sends the signal to the receiver. The signal penetrates walls and other objects before the receiver captures it and connects to a VCR for recording. You can use any VCR for recording and can record up to 8 hours of video on a normal tape.
Q: What is the penetration ability of the signal through walls/ceilings/objects?
A: Our standard 700 feet LOS (line of site) system can typically penetrate 6-8 interior walls with ranges up to 400 feet and is designed to work comfortably in a 5500 square foot home or office. The signal penetrates most solid objects, including glass, plastic, wood, fiberglass and some metals. The denser a material, the more the signal is weakened.
Q:How many wireless cameras can be used at the same time?
A: All of our systems are capable of operating up to 4 cameras simultaneously on different channels.
Q: Can a system run on battery power?
A:Yes. We offer 2 different sizes of rechargeable battery packs and chargers that can power our wireless cameras. They supply power to a typical wireless camera for 4-8 hours before they need recharging.
Q: Can a wired camera be converted to a wireless system?
A: Yes. We offer separate transmitters and receivers that are designed to connect easily to any video camera so you can get rid of the wires in your current system.
Wired Camera
      
Q: Should I use wireless or wired camera system?
A: Wired cameras are optimal for permanent installation of security cameras. Great care should be taken to determine the positioning of the camera because moving its location can be very difficult.

Wireless cameras can be used for either permanent or temporary installations. You can move the camera easily to a different location when needed without the need to run wires between the camera and recorder.
Q: Can a system run on battery power?
A: Yes. We offer 2 different sizes of rechargeable battery packs and chargers that can power our wireless cameras. They supply power to a typical wireless camera for 4-8 hours before they need recharging.
Q: What other equipment do I need?
A: Our video camera systems come complete with everything you need to send the video and signal. To view the live signal, just hook the camera to any TV. To record the live signal, connect the camera to any VCR.
Multiplexer and Quad Processor
      
Q: What is Quad Processor?
A: Quad Processor are devices that let you connect multiple cameras to a single VCR or monitor. During playback, you can watch all the images your cameras recorded at once in a split screen mode.
Q: What is Multiplexer?
A: Video processors are similar to video splitters. They also let you connect multiple cameras to a single VCR or monitor. During playback, you can watch all the images your cameras recorded at once, or change to a full screen from any of the cameras. Many processors also feature multiple digital features such as video freeze and zoom, and some include built-in motion detection.
VCRs
Q: What is the difference between a normal VCR and a security VCR?
A: Security VCRs work very much like normal VCRs. They use the same tapes, hook up the same way, and have all of the standard features of today's consumer VCRs. Most importantly, they are just as easy to use.

Normal VCRs can record for up to 8 hours on a T160 VHS tape in EP record mode. But security VCRs record video and audio for 40 hours on a T160 VHS tape. Some security VCRs can record without audio for longer lengths of time up to 960 hours on a single tape, but the quality isn't as good in record modes over 40 hours.

Security VCRs are built with commercial use in mind, with better parts and high-precision mechanisms to ensure their performance under daily use conditions.

Security VCRs have additional connections for different types of alarms that can tell the VCR to start recording when activated. You can also connect them to motion sensors, heat sensors and complete alarm systems.

Security VCRs do not have wireless remote controls to prevent unauthorized use by universal remotes. You can also lock their controls up to prevent tampering by unauthorized users.

Security VCRs do not have TV tuners built-in and are not able to record TV programs by themselves.
Q: When should you consider using a security VCR?
A: When you need to record more than 8 hours of video on a tape. If you record more than 40 hours of video during a month. For recording in extreme heat or cold, dusty or otherwise harsh recording conditions. In environments where unauthorized users may be able to access the recording equipment.
DVR System
Q: What is DVR?
A: DVR is a term used to describe Digital Video Recording. Unlike analog equipment, like a tape recorder, VCR, or Time Lapse Recorder, DVR is pure digital, providing the highest quality surveillance video available.
Q: How do your DVR Cards compare to other cards?
A: Purchasing a low priced DVR card from another company may appear like a good deal, but not all PCI cards are created equal. Some competitors used false and misleading performance claims indicating their products were high speed, when in fact they were not. There were reports of slow video speeds, blurry images, poor playback features, insufficient data storage and frequent system crashes, with competitive products that cost less. We sell only professional grade DVR products.
Q: What is a key distinction between your DVR products and competitive products?
A: The most important and critical function of any DVR system is the Video Playback Area. This is 98% of your physical contact with the system. The majority of competitive DVR products sold today share a similar weakness when it comes to video playback. Competitive products store the recorded video in 5 to 10 minute blocks of time. As thefts or events can occur in less than one minute, the time between each "image box" typically does not get recorded. This means, the DVR system may lose valuable data by not recording video between each stored block of time. Moreover, trying to backup footage beyond 10 minutes typically requires additional steps to operate.
Q: What are the benefits of having a DVR system?
A: DVR can take the place of a security monitor, motion sensors, time lapse recorder, quad processor, and accessories. Digitally record all video, and login remotely to see your cameras.
Q: Does it use videotapes?
A: This is a digital system and eliminates the use of videotapes. If you are currently spending $50 to $75 a month on videotapes, for about the same price can lease a new DVR system.