Phone Orders
Fax Orders
Email Orders
Mail Orders
Credit Cards
COD Orders
Domestic Orders
International Orders
Express Orders
| Espymall.com has been a leading manufacturer for advanced CCTV, security and covert surveillance equipment for many years. Security installers, detectives, government agencies and law enforcement groups have welcomed our products worldwide. |
For the past few years, our factories, engineers and R&D teams have been involved in the extensive development,
designing and manufacturing the latest technology for the CCTV and other surveillance equipment. Our teams
constantly keep updating all our products to upgrade their technology to make sure that all our products are
always on top of the market.
Our 3 Stores in California
 2800 N. Main Street, Suite #301 Santa Ana,CA 90276 |
 18605 E. Gale Ave. Suite# 168 City of Industry, CA 91748 |
 One Mills Circle #1027 Ontario, CA, 91764 |
Our products have been well known by the market, because of not only their unique design, but also the fine quality. Our products have been introduced on CNBC, KTNV, 20/20 and other well-known TV shows for the special introduction of the best security and surveillance equipment in the current market. Philadelphia Daily News has a full-page article that introduces our company and the products that we provide. As a part of our service, our teams are also able to customize and design the system for specialized needs, and provides consultation and seminars on the latest technology and personnel training on all our products.
Ordering Methods:
Orders can be placed by phone, fax, e-mail or mail. Orders can be taken either by our sales person or by voice mail.
Phone Orders:
Call our Sales Department at 626-820-8811, or toll free number 1-888-779-5077 during business hour.
Fax Orders: Orders can be placed by fax and sent to (626)912-1515, 24 hours a day and 7 days a week.
Email Orders:
Orders can be placed by e-mail at espymall@yahoo.com
Mail Orders:
Orders can be placed by mail and should be sent to:
18605 E. Gale Ave., Suite #168, City of Industry, CA 91748, U.S.A.
Payment methods:
Check, money order or acceptable charge card must accompany your order. All payments must be in U.S. dollars. Returned checks are
subject to $20.00 service charge.
Credit Cards:
We accept Mastercard, Visa, American Express and Discover. Credit Card orders placed by fax, mail, e-mail, or other means, must be
accompanied by a copy of the card, written authorization, and signature of the card holder. If the order is placed by phone,
a faxed copy of the order request and the cardholders signature will be required. If a facsimile machine is not available, the order will be
subject to verification.
COD Orders:
We do not accept COD orders.
California Customers:
Orders delivered within the state of California require us to collect California State Sales Tax unless we have a resale card on file. Please add
9.75% sales tax to your order.
Shipping Information:
Domestic Orders: Shipping Charges are based upon UPS or FedEx rates.
International Orders: Customers outside the United States are responsible for all shipping and handling charges. We can quote the
shipping charge case by case or you can check with your local agencies regarding the rates. We will ship per your instructions and will
cooperate with you in any way we can. If sufficient shipping cost is not included with your payment, your order will be returned.Download International Order Form Here
Express Orders: We recommend UPS Next Day Air Service or UPS Second Day Service if express shipping is requested. We try to ship these
orders the day they are placed. We charge the normal UPS Red and UPS Blue fee only.
Delivery:
Except during busy holiday and rush periods, all orders are processed and shipped within two working days of receipt. If an item
is out of stock, but executed within a few days, we will hold the order until the item arrives. If you do not want your order held for out of
stock items, please let us know. Delivery via UPS is usually made within 7 working days.
Return Policy
All products are special ordered by the person ordering, and are NOT subject to cancellation. Due to the nature of our product line, some
items may be used once, and no longer needed. For this reason, ALL SALES ARE FINAL, unless defective. Any return must be authorized.
Authorization and shipping instructions must be obtained from Security & Spy Direct. Return product via UPS or U.S. mail, prepaid
and insured, for your protection. (Please note, we cannot refund shipping fees). No returns will be authorized after five (5) business days
of receipt, unless defective. No discontinued item may be returned. Returns are subject to a 25% restocking fee.
Thirty (30) days money back guarantee (if the product has not been opened, we can accept
return within thirty days). After thirty (30) days from the invoice date, we do not accept any
return or issue any refund on return.
Warranty:
We guarantee all Security & Spy Direct products to be free of defects in workmanship and material for 90 days after sale to customer. We will replace or repair, at our option providing
there is no evidence of customer misuse,or alteration.
We are not responsible for printing errors. Supply until stock is available. Prices are subject to change without notice. Some pictures may vary from actual item. Wholesalers and distributors are welcomed. We do not make claims about the legality of certain product applications such as convert cameras or video transmitters. We encourage everyone to check applicable local, state, and federal laws and regulations before engaging in the surveillance.
The prices on this web site might different from those in our stores because our local stores are staffed with a wide variety of product specialists and support staff, each of whom make an effort to be responsive and pleasant to deal with. The cost of this customer service is an increased overhead for our in-store prices, to pay for the store space, the training of our employees, and other considerations not present online. We're happy to offer reduced prices online and hope that you will be satisfied with your purchase no matter where you decide to buy.
Security&Spy Direct. Inc./eSpymall.com
18605 East Gale Ave.
Suite #168
City of Industry, CA 91748
Tel:626-820-8811
Fax:626-912-1515
